Inside Xwin Eswatini Scandal: Employees Ordered to Mislead Customers About Payments
The scandal surrounding Xwin (Pty) Ltd has now reached the High Court, where employees have filed affidavits describing how they were allegedly directed to mislead customers about deposits and withdrawals.
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According to Times of Eswatini, the testimonies form part of an application by the director of public prosecutions seeking preservation orders over assets, including cash, vehicles, and bank accounts suspected to be tied to the illegal gambling scheme.
Seluleko Masuku, who worked in the 24K Department, confirmed he handled deposits and withdrawals but was restricted to using standard replies like “received,” “not received,” or “pending.” He said customers often deposited large sums but saw little or no return, and over time, he began to suspect the operation was fraudulent.
Customer service agent Zimbili Mweli explained she was recruited through a Facebook advert and trained to use scripted responses in live chats and Telegram groups.
She said staff were told to assure customers that payments were being processed even when no confirmation existed. Mweli added that phrases such as “the date is too long for verification” were used to dismiss complaints and block refund requests.
Accountant Ingisi Dvuba told investigators he managed payroll and tax records for more than 100 employees, most of them Swati nationals. He said salaries were processed weekly through Standard Bank and Eswatini Revenue Service systems, but he had no oversight of international transactions linked to the gambling platforms.
Supervisor Veliswa Tsabedze added that she worked in customer support for platforms such as 8Game, HU777, and EZ777. She explained that the staff was divided into groups by platform, handling login issues, deposits, and withdrawals.
Complaints were escalated internally, but financial matters were passed to external Telegram groups controlled outside Eswatini.
Human Resources officer Nofanele Dlamini Motsa recalled that police raided the workplace on March 24, 2026, uncovering foreign nationals working within the company who were not listed on official payroll records.
Speaking during the early stages of the inquiry, Assistant Superintendent Mpendulo Dlamini told the court that what Xwin describes as administrative work is in fact the running of an unlawful gaming platform. “The persons of Hong Kong are of interest to the police since we do not know if the said person is criminally clean, or a terrorist organisation, or on red notice. The applicant must disclose the said Hong Kong person together with the written agreements that they have entered into,” he stated.
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