Swedish Court Confirms SEK12m Fine Against Videoslots
The Swedish Administrative Court has upheld a SEK12 million penalty against Videoslots, now part of Immense Group, confirming the sanction first imposed in April 2025.
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The case centered on shortcomings in duty of care processes, with regulators arguing that the operator failed to meet its obligations to protect players. A related case involving Roar Vegas, part of the LeoVegas brand, was decided earlier in March 2025.
That ruling initially handed down a reprimand and an SEK8 million fine for similar duty of care concerns. Both operators challenged the decisions, but only Roar Vegas succeeded in overturning its penalty.
Customer lost over SEK300,000 during review period
The Swedish Gambling Authority’s case against Videoslots focused heavily on how the operator handled players showing signs of risk.
Regulators argued that the company breached duty of care obligations set out in the 2018 Gambling Act, which requires licensees to step in when problem gambling is suspected. Supervision began in 2024, with attention on specific sections of the law that outline both the responsibility to protect customers and the procedures to follow when warning signs appear.
One of the most notable examples came from the review of high‑loss accounts. Investigators highlighted a bettor referred to as Customer 9, who had set a monthly deposit limit of SEK300 million, roughly €27.1 million.
During the review period, this customer lost more than SEK300,000. Despite the clear indicators, long gaming sessions, rising losses, and risk signals, the sanction report noted that “no responsible gambling measures were taken for Customer 9.”
Based on these findings, the regulator concluded that Videoslots failed to act in line with its duty of care. The decision ultimately led to both a fine and an official warning.
Videoslots claimed it made significant improvements around excessive gambling
Videoslots pushed back against the regulator’s findings, insisting that duty of care remains one of its top priorities. In its response to the SGA, the operator argued that it complies with the Gambling Act and has strengthened its systems to better identify and support at‑risk players.
It highlighted investments in advanced protection tools, saying, “Videoslots has made significant investments in advanced player protection systems designed to identify at‑risk individuals and intervene appropriately. Our approach includes enhanced safeguards for young adult players through mandatory limits.”
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The company also dismissed some of the regulator’s concerns, such as customers gambling late at night or several times a week, claiming these behaviors are not in themselves violations since players are free to choose when they play.
Videoslots further warned that the ruling could set precedents not clearly outlined in current regulations, suggesting that the decision stretches beyond what the law requires.
Roar Vegas gets different appeal
LeoVegas, operating locally under the Roar Vegas brand, managed to overturn a sanction that had been hanging over it since March 2025.
The Swedish Gambling Authority had fined the operator SEK8 million, claiming it failed to meet duty of care obligations under the Gambling Act. But after a full review, the Administrative Court in Linköping sided with the company, ruling that the regulator’s case lacked clarity and did not justify the penalty.
In its defence, Roar Vegas pointed to its monitoring system, which blends automated alerts with manual checks to flag risky play. The operator explained that deposit limits and account suspensions had already been enforced, and that interventions were applied step by step to match player behaviour.
It argued that some of the warning signs highlighted by the regulator, such as long log‑in times or rapid losses after deposits, were common among sports bettors and not necessarily proof of problem gambling.
The court accepted this reasoning, noting that while some interventions could have been faster, delays were not serious enough to amount to a breach.
Judges also agreed that duty of care does not impose strict timelines, but instead requires operators to balance privacy, voluntary measures, and escalation in a way that reflects the continuous nature of online gambling. With detailed records of Roar’s actions and system improvements presented, the SEK8 million fine was fully overturned.
Source: NEXT.io
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